In GradesFirst, cases can be created and assigned when a student is marked as at-risk for a specific course. While we offer more details in the Advisor Guide, the next set of options are used to define both the Alert Reasons and Case Outcomes. Cases must be activated, or turned on, via the Admin page > Group Settings > and Cases Enabled.
Alert Reasons
When Cases are enabled, and a student is marked as at-risk for a specific course, that professor is then enabled, professors are required to provide a reason as to why they marked that a student as at-risk. These reasons are defined customizable and can be configured here.
- Name: Will be seen by Admins and professors when marking a student as at-risk. It should be as specific as necessary to convey the appropriate meaning.
- Alert Reason is Active: When checked, this reason will be selectable by professors when marking a student as at-risk.
- Show This Reason When Issuing Alerts: This option, if checked, will be available to users as they use the Issue an Alert feature.
- Show This Reason when Creating Progress Reports: If checked, this reason will be available to users as they create a progress report for a student.
- Alert Reason will Automatically Create a Case: Alerts can optionally automatically create an at-risk Case for those students marked as at-risk. When this option is checked, users can also choose from a host of auto-assign options.
- Auto Assign Case to Student’s Advisor: Checking this option means that any student assigned this alert will have its case assigned to the student’s assigned advisor(s).
- Auto Assign Case to Student’s Coach: Checking this option means that any student assigned this alert will have its case assigned to the student’s assigned coach(s).
- Auto Assign Case to These Users: Or a specific advisor can be assigned to handle all of these specific types of alerts. For example, I would like advisor Taj Alexander to be assigned to all students marked with the “Financial Problems” alert.
Case Outcomes
Before a case can be completed, an outcome must be assigned. These outcomes , or conclusions, are created are customizable and are managed here.
- Name: The name will be seen by Admins and Advisors and should thus be as descriptive as possible. These names will also be visible on reports.
- Active: If you wish an outcome to no longer be selectable at the conclusion of a case, uncheck this box.