In GradesFirst, cases can be created and assigned when a student is marked as at-risk for a specific course. Cases must be activated, or turned on, via the Admin page > Group Settings > and Cases Enabled.
When enabled, professors are required to provide a reason why they marked a student at-risk. These reasons are customizable and can be configured here.
Before a case can be completed, an outcome must be assigned. These outcomes are customizable and are managed here.