GradesFirst Email Capture records email conversations between students and support staff so that you can measure support staff activity and student engagement. GradesFirst can log all email messages to and from a student as part of the student's record.
By default, GradesFirst tracks the email messages that were sent from the application. These messages become part of the recipient's profile viewable on the Conversations tab.
Enabling GradesFirst's Email Capture functionality allows GradesFirst to be aware of initial messages as well as replies, follow-up communications, and messages that originated outside of the application so that these communications can be captured, tracked, and measured.
To allow email messages to be routed through and captured by the GradesFirst application, you'll setup and use a special subdomain of your choosing. Your GradesFirst Client Success Manager can help your IT department configure this subdomain. Once the subdomain is set up and configured in GradesFirst, the application will use that subdomain to send and receive emails so they are seamlessly captured.
Each user will have a GradesFirst email address. An example of a GradesFirst Email with a "special subdomain" is: student@support.howell.edu.
Advisor Example
Actual Email - advisor@howell.edu
GradesFirst Email - advisor@support.howell.edu
Student Example
Actual Email - student@howell.edu
GradesFirst Email - student@support.howell.edu
In the event you have two users with a similar username:
Let's say a student already exists with the email student@howell.edu and another user with a similar username is added with their email as student@yahoo.com. The second students GradesFirst email would be student1@support.howell.edu.
As mentioned previously, your IT Specialist will setup an email domain for GradesFirst Email Capture. Your GradesFirst Client Success Manager can assist you with this setup.