_Internet Calendar Publishing Troubleshooting

Owned by Daniel Rehner
Last updated: Aug 17, 2016
5 min read

If your calendar does not appear in GradesFirst after a few minutes, please try the following modifications to your settings to see if one of them will work for your Outlook installation.

After each settings modification, please perform these steps:

  1. Add a few test appointments to your Outlook calendar.
  2. Click the "Send/Receive All Folders" button.
  3. Click on the Show Progress button to see that information is being sent and received successfully.
  4. Wait 5 to 10 minutes.
  5. After a few minutes, your appointments should appear on your GradesFirst calendar as Busy blocks. 
  6. If this does not work, please try shutting down the Outlook program, re-opening Outlook, and then repeating the steps above.

Send/Receive Group Settings

1. Shut down the Outlook program on your computer.

2. Now, re-open the Outlook program. Add a few test appointments, select the Send / Receive tab, and click Send/Receive All Folders. Click on the Show Progress button to see that information is being sent and received successfully.

3. Check Send/Receive Group settings.

- In Outlook, select the Send / Receive tab, then Send/Receive Groups, then Define Send/Receive Groups.

- In the Send/Receive Groups dialog, notice that you can adjust your automatic send/receive frequency. Now, click Edit.

- Make sure that the "Include the selected account in this group" checkbox is checked.

- In the Accounts list on the left, click "Published Calendars". Make sure the "Include Published Calendars in this Send/Receive group" checkbox is checked. Then, click OK.

- Try adding a few test appointments to your Outlook calendar. Then, click the "Send/Receive All Folders" button. Click on the Show Progress button to see that information is being sent and received successfully. Wait a few minutes and see if your Outlook appointments appear in GradesFirst as "Busy" times on your calendar.

Frequency and Duration Settings

Summary: Try changing your frequency and duration settings to publish 3 months every 1 minute or 2 months every 5 minutes.

Instructions:

  1. In Outlook, navigate to the File tab and select Options.
  2. Click the File tab.
  3. Click Options.
  4. Click the Calendar tab, and then Free/busy Options.
  5. Select Other Free/Busy
  6. Click to select the Publish at My Location check box under the Internet Free/busy section.
  7. Set the settings to publish 3 months every 1 minute. Then click OK.
  8. Add a few test appointments to your Outlook calendar.
  9. Click the "Send/Receive All Folders" button.
  10. Click on the Show Progress button to see that information is being sent and received successfully.
  11. After a few minutes, your appointments should appear on your GradesFirst calendar as Busy blocks. 
  12. If this does not work, please try shutting down the Outlook program, re-opening the program, and repeating the steps above with the settings to publish 2 months every 5 minutes.

URL Settings

Option 1:

  Summary: If you're using a URL with "webdav.campus.eab.com", try replacing that with "webdav.gradesfirst.com".

  Instructions:

  1. In Outlook, navigate to the File tab and select Options.
  2. Click the File tab.
  3. Click Options.
  4. Click the Calendar tab, and then Free/busy Options.
  5. Select Other Free/Busy
  6. Click to select the Publish at My Location check box under the Internet Free/busy section.
  7. In the URL field, change "webdav.campus.eab.com" to "webdav.gradesfirst.com". Then click OK.
  8. Add a few test appointments to your Outlook calendar.
  9. Click the "Send/Receive All Folders" button.
  10. Click on the Show Progress button to see that information is being sent and received successfully.
  11. After a few minutes, your appointments should appear on your GradesFirst calendar as Busy blocks. 
  12. If this does not work, please try shutting down the Outlook program, re-opening the program, and repeating the steps above.

Option 2:

  Summary: Try using "http" rather than "https".

  Instructions:

  1. In Outlook, navigate to the File tab and select Options.
  2. Click the File tab.
  3. Click Options.
  4. Click the Calendar tab, and then Free/busy Options.
  5. Select Other Free/Busy
  6. Click to select the Publish at My Location check box under the Internet Free/busy section.
  7. In the URL field, change "https" to "http". Then click OK.
  8. Add a few test appointments to your Outlook calendar.
  9. Click the "Send/Receive All Folders" button.
  10. Click on the Show Progress button to see that information is being sent and received successfully.
  11. After a few minutes, your appointments should appear on your GradesFirst calendar as Busy blocks. 
  12. If this does not work, please try shutting down the Outlook program, re-opening the program, and repeating the steps above.

Option 3:

  Summary: Try using the standard Outlook URL rather than the Outlook for Office 365 URL

  Instructions:

  1. In GradesFirst, navigate to the Calendar tab.
  2. Click the Subscriptions tab.
  3. Click on Setup Free/Busy Integration.
  4. On the Windows Outlook Integration tab, click on Outlook 2013.
  5. You will see a URL displayed, beginning with "https://". Select the text of this URL and copy it to your clipboard (Control + C).
  6. In Outlook, navigate to the File tab and select Options.
  7. Click the File tab.
  8. Click Options.
  9. Click the Calendar tab, and then Free/busy Options.
  10. Select Other Free/Busy
  11. Click to select the Publish at My Location check box under the Internet Free/busy section, and then paste your GradesFirst URL in the field.
  12. Add a few test appointments to your Outlook calendar.
  13. Click the "Send/Receive All Folders" button.
  14. Click on the Show Progress button to see that information is being sent and received successfully.
  15. After a few minutes, your appointments should appear on your GradesFirst calendar as Busy blocks.
  16. If this does not work, please try shutting down the Outlook program, re-opening the program, and repeating the steps above.
  17. If this still does not work, return to step 11 and replace "https" with "http".

Permissions

Summary: Try enabling the "Folder Visible" and / or "Folder Owner" permission

Instructions:

  1. In Outlook, navigate to the File tab and select Options.
  2. Click the File tab.
  3. Click Options.
  4. Click the Calendar tab, and then Free/busy Options.
  5. Be sure the "Folder Visible" permission checkbox is checked.
  6. Click Ok.
  7. Add a few test appointments to your Outlook calendar.
  8. Click the "Send/Receive All Folders" button.
  9. Click on the Show Progress button to see that information is being sent and received successfully.
  10. After a few minutes, your appointments should appear on your GradesFirst calendar as Busy blocks.
  11. If this does not work, please try shutting down the Outlook program, re-opening the program, and repeating the steps above.
  12. If this does not work, please try checking the "Folder Owner" permission checkbox.