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Case Settings

Cases are akin to “student case files” that are opened when a new alert is issued, or when a student is marked at risk on a progress report.  Only users with permissions (e.g. Advisors) will have access to the Cases tab which provides them the abilities to assign, comment and close cases. 

 

Cases Enabled: When checked, the Cases module will be enabled and those users with Case Permission will be have access to the Cases tab.

When a Case is assigned, send an email: Refers to when a case is assigned to an advisor, GradesFirst will automatically send them an email.  See below for a copy of the email they will receive.

When a user is marked as owner of a case, send an email: Refers to when a user has been assigned as the owner of a specific case, GradesFirst will automatically send them an email.  See below for a copy of the email they will receive.

Send an email to the alert issuer when a case is close: When checked, GradesFirst will automatically send an email to the person who originally issued the student alert when the case is marked closed.  The Email Text box lets the GFA create the personal email the alert issuer will receive.

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